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Technical Support

Cover Many Outlets at Home and Abroad

  • Central China (including Northwest China)

    Zhengzhou, Wuhan, Baoji, Xi 'an, Changsha

  • North China

    Beijing, Baoding, Zhangjiakou

  • East China

    Shanghai, Hefei, Ningbo, Qingdao

  • South China

    Guangzhou, Shenzhen, Zhaoqing

  • Southwest

    Chongqing, Chengdu

  • Abroad

    Japan, Vietnam, Europe (France), etc

We are committed to building a service network covering the whole country. At present, we have set up 17 technical service sites in China and many technical service sites abroad, which are close to the main engine factory and the market. We provide customers with full life cycle management services such as prototype assembly and commissioning services, base production services, market after-sales services and so on.


Shinry's technical service has been upgraded from "responsive service" to "proactive service", and will be further upgraded to "moving service". Our goal is to build an efficient, intelligent response system  and early warning mechanism to ensure 7/24, high-quality service for our clients.


Q&A

  • Fault Phenomenon

    The slow charging power is low (the original 6kW is now only 3kW).

    Abnormal Cause

    The electronic lock is abnormal and cannot be locked normally.

    Recommended Action

    Replace the electronic lock or slow charging assembly.

  • Fault Phenomenon

    Air conditioner not cooling.

    Abnormal Cause

    PDU internal air conditioning A/C insurance fuse.

    Recommended Action

    Check whether the air conditioner compressor is normal, and replace the air conditioner A/C insurance if it is normal.

  • Fault Phenomenon

    Unable to fast charge.

    Abnormal Cause

    Abnormal fast charge relay inside PDU.

    Recommended Action

    Replace the fast charge relay.

  • Fault Phenomenon

    The air conditioner doesn't heat.

    Abnormal Cause

    PDU internal PTC insurance fuse.

    Recommended Action

    Check whether the PTC heater is normal, and replace the PTC insurance if it is normal.

  • Fault Phenomenon

    Unable to get high pressure, unable to drive.

    Abnormal Cause

    Abnormal Cause

    Recommended Action

    Replace the OBC&DCDC constant-current insurance.

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